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Web Designing |
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1.1. |
Why do I need website? |
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Leading consumer research indicates that customers expect the companies they do business with to have at least a basic website containing descriptions products and services, company background, contact information, and an email address or other means of electronic communication. SunLand Technology believes that a professional website has become a baseline, required component for any business. |
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1.2. |
How long will it take to create my website? |
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Time duration does vary from project to project but for a basic website we recommend allowing for 7 business days from the start of the project to completion seeing your fully-functional website "live" on the Internet. You may choose the design from our "Design Gallery". |
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1.3. |
Do you offer custom design service? |
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Yes we do. Click here to request quotation for your project. |
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1.4. |
How do I update my website? |
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If you choose website maintenance feature with your order then we will update your website 5 times a month as per your requirement. Any addition to the website will be subject to extra charges. Catalog based / e-commerce website can be updated by yourself using web based administration. |
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1.5. |
How does E-mail service work? |
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All our hosting plans include POP3 and webmail e-mail feature for you and your employees. You need to configure your POP3 e-mail account in e-mail clients like Microsoft Outlook, Macintosh Mail, Netscape, or Lotus Notes. To access your webmail you need to login at http://www.yourdomain.com/webmail. |
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1.6. |
Can the graphis be changed of any template in the design gallery? |
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Yes, you can send us e-mail at support@sunlandtechnology.com with the image you want to appear on your website and the design number of the particular design you want to have. |
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| 1.7. |
Can I ask you to make changes in my existing website? |
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Yes, we can make changes to your existing website. Contact us for the details. |
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2. |
E-commerce Website |
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2.1. |
How do I accept online credit card payment? |
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You need to have an e-commerce website, a merchant account from bank and a payment gateway like Authorize.net. |
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2.2. |
What is merchant account? |
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A "bank account" established with a payment processor for the settlement of credit card transactions. Any merchant who wants to take credit card orders must establish a merchant account. |
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2.3. |
What is payment gateway? |
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Payment gateways provide the necessary Internet infrastructure that enables merchants to accept credit card and electronic check payments from Web sites. It can also be defined as payment gateway provides an interface to the bank card processing network |
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2.4. |
I already have merchant account can I use that with your system? |
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Yes, we will connect your new e-commerce website with your existing merchant account using Authorize.net payment gateway account. |
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2.5. |
How do I notified for new orders? |
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You will have to login to the web based administration area of your e-commerce website to check the new orders. Payment gatways providers do also send notification of new orders via e-mail. |
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2.6. |
How long will it take to create my e-commerce website? |
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We can make your e-commerce website live on internet in 7 business days but it depends on your requirement. In our order confirmation e-mail we will tell you how much time is required to make your website live. |
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2.7. |
What credit card will my website support? |
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If you get payment gateway account from us then you will be acepting Visa, Master Card, Discover, American Express,
Japan Credit Bureau (JCB), Diner's Club. |
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3. |
Web hosting & Domain registration |
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3.1. |
How do I reserve a domain name? |
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All our hosting packages offers FREE domain name registration of .com, .net, .us, .org, .info, .name addresses. You can send us e-mail at support@sunlandtechnology.com for any other TLD |
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3.2. |
Is your web hosting reliable? |
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Our servers are in a state of the art data center located in Dallas, Texas which offers complete redundancy in power, HVAC, fire suppression, network connectivity, and security. With over 35,000 sq ft of raised floor.
We utilize Juniper M20 routers as border routers, Cisco 6500 series switches in our distribution layer and Cisco 6500 switches in our aggregation layers, and Cisco 3500 and 2900 series switches at the customer layer. Our network is fully meshed and redundant with 10 backbone providers. Our current network consists of UUNet (GigE), Sprint (GigE), Level 3 (GigE), Global Crossing (GigE), Verio (GigE), AT&T (GigE), Time Warner (GigE), Allegiance Telecom (2 x GigE), Broadwing (GigE) and AboveNet (2 x GigE). Click here to see the detail of our hosting packages. |
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3.3. |
How does E-mail service work? |
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All our hosting plans include POP3 and webmail e-mail feature for you and your employees. You need to configure your POP3 e-mail account in e-mail clients like Microsoft Outlook, Macintosh Mail, Netscape, or Lotus Notes. To access your webmail you need to login at http://www.yourdomain.com/webmail. |
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3.4. |
What if I cancel my service or want to move another hosting? |
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SunLand Technology is a service-oriented company, providing website design, development, hosting, and management. If at any point you would like to change hosting providers or manage your site(s) internally, we will provide you will all necessary information / files and elements for you to efficiently migrate your system. |
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3.5. |
Will I get domain management control panel? |
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No, we will manage your domain name. We do not restrict domain transfers from us to any other registrar. |
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3.6. |
How do I check the website traffic / statistcs? |
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With every hosting package we provide website statistics sofware. You can login to your statistical website at www.yourdomain.com/stats. It gives you detailed statistics of your website. |
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3.7. |
What if I need more web space for my web hosting? |
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You can make upgrade request of your package anytime by login into your web hosting control panel. |
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4. |
Search Engine Optimization / Web Promotion |
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4.1. |
How will my website get listed in search engines? |
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Our SEO Experts will submit your website to the search engines if you sign up for our Search Engine Optimization Service. |
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4.2. |
What is the guarantee that Search Engine Optimization will work? |
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We offer Money back guarantee. Money Back Guarantee applies to the services charges and not on the expenditures for the purpose back linking and paid inclusions. |
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4.3. |
Will website need any change for Search Engine Optimization? |
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Yes, we may require creating 2-3 pages in your website for link popularity purpose. |
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5. |
Ordering |
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5.1. |
How does your online ordering work? |
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Ordering from our website is easy! Simply choose the service you are interested in and follow the steps. It will take you to the online order page where you will have to choose your desired payment method. |
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5.2. |
How can I pay for my order? |
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Right now we have four payment options, you can charge your credit card online, pay via your PayPal account send us the check or send payment using Western Union Money transfer. |
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5.3. |
What Credit Cards are supported? |
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We accept Visa, Master Card, American Express, Discover / Novus, Diners Club, JCB.
All derivatives of these brands are also supported |
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5.4. |
What is 2checkout.com? |
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2Checkout.com, Inc. is an authorized retailer of SunLand Technology |
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